IT Support Services

Are you looking for IT support to complement in-house IT skills ?

ServiceLine is our re-active IT Support offering and enables you to pick and mix IT support cover for your back-office or end user systems. You select the number of support hours, the service level and response times for any or all components in your IT environment. You can use your hours however you want, either for telephone, remote or on-site support, it is your choice.

You’ll be guaranteed coverage and response times, and you can track our performance via our client extranet. ServiceLine is simple to manage, fully transparent and makes available a level and breadth of technical expertise that would be costly and difficult to duplicate in-house.

Northdoor support a wide range of IT technologies from major vendors such as Microsoft, Oracle, IBM and VMware. We employ accredited IT consultants and use innovative tools to provide the best possible IT Support services to our clients. We work closely with our clients to tailor the most appropriate IT support solution to their business needs.

We provide these IT services to a range of clients across different industries in London and across the UK, see our case studies for examples.

In addition to this IT Support Service, we also provide IT Managed Services and IT Project Services.

Please contact us to discuss your requirements or for more information.


IT Technologies Supported | IT Managed ServicesManaged Services Brochure | Contact Us
 

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IT Support Case Studies

“The managed service from Northdoor gives us confidence that we can continue to exceed client expectations in the future. Working with Northdoor also ensures that we keep abreast of any technical...”
Operis
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“Northdoor came highly recommended from another company in our industry, and were able to fully support our hours of operation. Northdoor are big enough to offer the right level of cover and...”
Freeview
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“We have absolute confidence in Northdoor’s ability to support our business users, and having a fully managed service keeps our internal IT staff free for more strategic projects. Vivienne Smith –...”
FCm Travel Solutions
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“Northdoor filled us with confidence from the very first meeting and have continued to live up to and exceed our expectations.”
Pret A Manger
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“From a strategic stand-point, outsourcing to Northdoor enables us to focus on our property business. It also provides significant cost savings in both headcount and training, and reduces risk for...”
Capital & Regional plc
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“The ManageLine contract gave us the cover we needed at a similar cost to maintaining our former in-house resource. The added benefit is that we now have a team looking after the SQL databases 52...”
A major London based Insurer
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“And in practice, working with Northdoor has been like having our own IT department.”
Digital UK
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“Northdoor takes care of all the technical issues around administering SQL databases, at an agreed price, allowing us to focus on customer service. Vivienne Smith, Flight Centre.”
Flight Centre
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“ManageLine from Northdoor delivers a reliable, stable database platform for key business systems - Paul Evans, IT Infrastructure Services Manager”
Fortis Bank UK
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“Without an expert onsite you really have to trust your supplier's advice. There are many who will recommend the most elaborate solution rather than the best one for your business. Northdoor have...”
First Counsel & Barbara Houghton Associates
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