Support Services

Implementation of an Enterprise Performance Management solution means that you already understand the need for efficiency in your business and are focused on driving down costs, improving competitive edge. This commitment to continuous improvement needs to be applied to your Enterprise Performance Management solution as much as to your business, especially if you are to maximise your return on your investment.

To support this Northdoor offer a full range of support services from reactive telephone support, through on-site consultancy to remote monitoring and proactive out-tasked administration; all provided by our expert Performance Management team. For many of our customers this means the consultants who helped design and implement their solution are on hand to manage it, and with our proactive service - avoid problems every occurring. The key benefits are:

• Optimisation - whether it is planning a migration/upgrade or simply improving performance our experts can ensure you get the best results, mitigate risks and reduce costs, as well as improve the skills of your in house staff for the future.
• Improved service - our experts are always on hand to prevent or resolve a problem, without the need to organise holiday, project or sickness cover.
• Simplicity of communication – delivered through our managed service and reactive support offerings we ensure you get assistance across entire solutions, from operating systems to application, not just on point technologies and you deal with a single account manager who will communicate with you at your level without the need to translate specialists’ techno-talk.
• Budget certainty – our offerings can be delivered for a fixed contracted price with no hidden extras, charged on a monthly basis to remove the need for up-front investment.
• Lower cost - the cost of in house staff and the associated HR issues and indirect costs of recruiting, motivating and retaining them means an out-tasked approach can deliver immediate bottom-line savings.

If you would like to know more about our proactive problem resolution, optimisation, remote support or expert guidance services please contact us.